Frequently Asked Questions

A: We operate Mercedes Sprinter mini-coaches with a maximum capacity of 14 passengers. If you’re looking for a private, romantic getaway for two, a small group of just a few, a large corporate event or wedding, we can handle up to 80 passengers at one time! Call (808-938-4057) or email (info@kailanitours.com) for your customized and personal tour!

A: Group tours are when we travel with other adventurous guests from various hotels. We want to accommodate as many guests as possible, but we don’t want to travel in a big bus. We prefer comfort and privacy as its our company mission to make the tour experience as personal as possible. Its why we limit our tour to 15-passenger mini-coaches. Small groups allow for more interaction with the guide and give our guests a chance to meet others from around the world in a comfortable and relaxing vehicle.

Our private and chartered tours and customized and designed based on your personalized preferences and needs. Kailani Tours’ reservation team will gladly assist in putting together the perfect day on tour. From weddings, honeymoons, reunions, couples, corporate events, and everything in between, we have you covered!

On a “private or charter” tour, however, you and your party (up to 14) pay the charter rate and have the tour guide and vehicle all to yourselves.

A: Very! Our guides want to work for us because we pamper the guests AND the guides! Having driven low-roof, hard-seated, worn-out vans in the past, we understand the importance of being comfortable on the ride to the volcano (or around the island!)

Maintaining a fleet of Mercedes Benz passenger vans is more expensive than using inferior vehicles, but we never cut corners on safety or customer service – ever.

Our brand new vehicle even has reclining leather seats! Our vans have high roofs to maneuver through the cabin, adjustable air conditioning, seatbelt extensions, cup holders, and large windows for the best views. Our audio/visual package is top-of-the-line with a large flip-down monitor and separate speakers for video and guide headset. This technology allows for the driver/guide to show video while narrating; it’s the ultimate way to cruise the Big Island!

A: Kailani Tours Hawaii offers free front door pick-ups at all major West Hawaii hotels and resorts. We also offer the option to meet at a central meeting point to accommodate a busy vacation schedule, if you prefer. For bed and breakfasts or smaller resorts, we’re happy to work with you. Leave the driving to us!

 A: Our vans are equipped to handle easy storage of a collapsible wheelchair or other medical equipment. We do not have a wheelchair lift, however. We have also installed an extra hydraulic side step for extra easy on and off for all riders.

A: All Kailani Tours experiences include tasty meals with local ingredients made by local chefs. We accommodate special diets or preferences by request. All private and charter arrangements will be arranged with the reservation agents directly.

A: Nearly all tours include the opportunity for a few short walks. However, none of them include any walking longer than 20 minutes with the exemption of the Kona Coffee, Cloud Forest, and Brewery Experience. Should guests choose to skip any of our short walks, Kailani guides are happy to make further accommodations. 

For guests wanting to do extensive hiking, we are glad to customize a private tour to cover as much as much ground as you like. Our Kailani hiking guides are in excellent shape and will be excited to show off some of the many beautiful hiking trails here on the Big Island.

Passengers traveling with a collapsible wheelchair or walker are more than welcome. Please note, our mini-coaches are equipped to handle easy storage of a wheelchair or other medical equipment. We do not have a wheelchair lift on our vehicles at this time.

A:  Although Hawaii is home to the endless summer, there are places and times where the temperature can drop substantially. Temperatures at the Hawaii Volcanoes National Park can range from 50 to 75 degrees F. Saddle Road temperatures can get even chillier, to perhaps 40 degrees F. Kailani Tours Hawaii recommends wearing comfortable footwear, a hat and sunglasses, and shorts or long pants.  Most guests wear a light jacket or bring long pants for after sunset. You have plenty of opportunities to change as the weather changes frequently. Oh, don’t forget your camera!

A: We’ve chosen to work with the best restaurants and caterers on the Big Island to bring our guests an experience of all five senses. We like to eat well and our guests do too!

Tipping is, of course, at the discretion of the tour guest but is customary when great service has been provided. We think our professional tour guides are the very best on the planet and we know they appreciate receiving acknowledgments for their expertise, humor, and ability to make your tour memorable!

A: Although some cell phone carriers have spotty coverage on the Big Island, we’ll be within cell phone range for most of the tours. Private or charter tours to Waipio Valley will have very limited cell phone coverage. Locals seem to prefer it that way, too. We have a charger on board in case your battery runs low, but some guests bring their own mobile battery charger. Then again, it might actually be nice to set down your phone for a while, too. We also rely on “The Coconut Wireless” or shouting across canyons to communicate.

 A: On most holidays, we do operate. However, we do not operate our regular tour on the Ironman World Championships in October, Christmas Day, and New Year’s Day. Our suppliers don’t operate on those days, so we’ve elected to do the same. Our guides have to get to the beach sometimes, right? If you or your group do wish to tour on a holiday, call us and we will be happy to make arrangements with other restaurants that may be operating that day.

A: Private tours of the Big Island are offered in a la carte one-hour blocks with a minimum of five hours for any tour. Private Tours are $199 per hour per Mercedes Van. Private tour guests are responsible for any additional expenses incurred on the tour such as park fees, food, and/or beverages. We will be glad to provide an all-inclusive price if you prefer.

A: Our online booking system is easy! Click here to book now. Or, if you would like to call directly, we are available at 808-938-4057. We also have an online program with live chat as well. Kailani Tours Hawaii’s reservation center and office is open every day from 8:00 AM to 6:00 PM HST. For online inquiries, please send an email to info@kailanitours.com. Our reservation team will be happy to customize a tour, provide local information about the island, or just share some Aloha! We love to “Talk Story.”