Our aim is to provide you with as much information as possible to help guide you in choosing a tour experience with us. If you have any questions or queries whatsoever, please contact us – we’re always happy to help.
KAILANI TOURS HAWAII | 808.938.4057 | [email protected] | 74-555 Honokohau St, Ste. B8, Kailua-Kona, HI 96740
At Kailani Tours, our top priority is delivering unforgettable Big Island experiences. We’re confident that you’ll find our tours enriching and well worth your time. If for any reason you feel otherwise, please tell us. We’ll make it right, whether that means inviting you on another tour, issuing a refund, or providing a voucher for a future visit. Your time is precious, and we’re honored that you choose to spend it exploring the Big Island with us.
Mother Nature has her own schedule, and while we wish we could promise a spectacular lava show, it’s truly up to the forces of the earth.
Volcano National Park areas are subject to closures based on safety assessments by park officials. As always, safety is our top priority and we can easily adapt our itinerary to make sure you get the best experience possible.
The Big Island’s weather can be as unpredictable as it is beautiful. We can’t guarantee sunshine and clear skies every day, but the dynamic weather is part of the island’s charm.
We value your decision to discover the Big Island with us, and we’re committed to making your tour a highlight of your Hawaii visit.
With Trip Protection (Highly Recommended)
For a small fee (15%), Trip Protection allows you to cancel or reschedule your tour at any time – for any reason – up to 1 hour prior to trip departure. You will be reimbursed for the FULL amount of each ticket, less the cost of trip protection and processing fees.
You may opt in or opt out of Trip Protection at the time of booking, either online or over the phone.
Without Trip Protection
You may cancel or reschedule your tour up to 48 hours before your tour’s scheduled departure to avoid fees or penalties.
Refunds are not possible within 48 hours of your tour’s departure time, however, we will make every effort to accommodate rescheduling your booking to another date, if you so desire.
Please Note: Our tours operate rain or shine, though itineraries may be adjusted in response to severe weather conditions. Access to certain parts of Hawaiʻi Volcanoes National Park, including during events like active lava flows or eruptions, may be restricted or closed by park officials without notice. In such cases, Kailani Tours does not offer partial refunds for any part of the tour affected by these restrictions.
With our vast experience navigating these occasional closures, you can trust that we will make the absolute most of your day with us, no matter the conditions.
We guarantee the absolute lowest price on all experiences we sell. If you find the same product cheaper within three days of booking or while you’re in your destination, we’ll refund the difference.
Gather your information
Assemble your Kailani Tours receipt and the proof of the lower price you found.
Send it to us
Email [email protected] with the documents, your name, and your home address.
We’ll review
We’ll examine your materials and get in touch as soon as we can.
Receive your refund
If everything checks out, we’ll refund you the difference between the two prices.
